FAQ
Frequently asked questions
Check-in, breakfast, cancellation, pets and everything that helps you plan your stay.
Bookings
How do I make a booking?
Through the official booking engine, using the Book button on this website. If you prefer, contact our team on WhatsApp at (11) 93467-4285, by phone at (11) 3258-4088 or by email at [email protected].
Can I book on WhatsApp?
Yes. Send your dates and the number of guests to (11) 93467-4285 and our team will get back to you with availability.
How many guests can stay in each room?
In the categories available for online booking, up to 2 guests per room. For larger groups, select more rooms in the search or contact our team on WhatsApp at (11) 93467-4285.
What is the cancellation policy?
Under the Best Available Rate rate, cancellations must be requested at least 24 hours before check-in. Late cancellations or no-shows are charged 100% of the first night. For early departure, please check the rules with the hotel.
Conditions may vary depending on the rate you choose: always check them before completing your booking.
How do I change a booking?
Contact our team at (11) 3258-4088, on WhatsApp at (11) 93467-4285 or by email at [email protected], with the guest's name and the dates.
Does the hotel handle corporate bookings and events?
Yes. The hotel has an event room for up to 90 people and coffee break service. See the events or talk to our team.
Stay
What are the check-in and check-out times?
Check-in from 2 pm and check-out by 12 pm.
Is breakfast included? What time is it served?
The rates shown in the official booking engine state that breakfast is included; please check the rate you choose. Breakfast is served every day from 6:30 am.
Is there Wi-Fi?
Yes, Wi-Fi is free.
What time does the pool close?
The heated pool, with a hot tub, is open until 11 pm.
What services does the hotel offer?
- 24-hour front desk
- Indoor heated pool with hot tub
- Sauna and massage on request
- Fitness area
- Daily housekeeping and laundry
- Event and meeting room
Children and pets
Do children pay?
Children up to 5 years old stay free, limited to one per room. A crib is available on request.
Bookings with children are not available in the online engine: contact our team at (11) 3258-4088, WhatsApp (11) 93467-4285 or [email protected].
Are pets allowed?
Yes. Stays with pets are limited to the Standard categories (Standard Double and Standard Twin), and additional fees may apply. Our resident host is Nando, the hotel dog.
Payment
Which payment methods are accepted?
In the online booking engine, credit card (with the option of up to 2 installments, depending on the rate) and bank deposit, which must be made 24 hours in advance. The hotel accepts all major credit cards.
Do rates include taxes?
Yes. A 5% municipal service tax (ISS) is charged on the nightly rates and shown separately in the booking engine.
Location and access
Where is Hotel Heritage?
At Rua Fernando de Albuquerque, 122, Consolação, São Paulo – SP, ZIP code 01309-030. 500 meters from Avenida Paulista and 600 meters from Consolação and Paulista subway stations. See the location.
Is there parking?
Yes, for a fee, and valet service is available. Ask the front desk for rates.
Is the hotel accessible?
The hotel offers wheelchair access and adapted rooms. To make sure you get the right room, let our team know your needs before arrival.
Security and contact
Does the hotel ask for personal or banking details by phone or WhatsApp?
No. Hotel Heritage never contacts guests asking for personal data, passwords, verification codes or banking details by phone, WhatsApp, email or social media. If you receive this kind of message in the hotel's name, be suspicious and contact our team through the official channels on this website.
What are the official contact channels?
Phone (11) 3258-4088, WhatsApp (11) 93467-4285, email [email protected] and Instagram @hotelheritage.
Didn't find your answer? Contact our team on WhatsApp at +55 11 93467-4285, by phone at +55 11 3258-4088 or by email at [email protected].