Privacy
Privacy Policy
How this website handles personal data and cookies, in line with Brazil's General Data Protection Law (Law No. 13,709/2018).
Last updated: October 3, 2026.
1. Who we are
This website belongs to Hotel Heritage, located at Rua Fernando de Albuquerque, 122, Consolação, São Paulo – SP, ZIP code 01309-030. For privacy matters, write to [email protected] or call +55 11 3258-4088.
2. Data processed on this website
This website has no sign-up forms and does not collect personal data directly. The data you share when booking or talking to the hotel is sent through the channels described below.
- Browsing: technical data, such as IP address and browser type, may be logged by the hosting server for security reasons.
- Audience measurement: tools such as Google Analytics or Google Tag Manager are only enabled if you accept analytics cookies.
3. Third-party services
- Online bookings: are processed by the Omnibees booking engine, which handles the data entered in the booking under its own privacy policy.
- WhatsApp: when you click a WhatsApp button, you are taken to the app, subject to the WhatsApp/Meta policy.
- Google Maps: the Location and Contact pages show an embedded Google map, which may collect data under Google's privacy policy.
- Instagram, Facebook and Google: these links open the respective services, subject to their own policies.
4. Cookies
Essential: we store your cookie choice in your browser so we don't ask again.
Analytics (optional): used only with your consent, to understand how the website is used and improve the experience. You can change your choice at any time under "Cookie preferences" in the footer, when that option is available, or by clearing your browsing data.
5. Your rights
You can request confirmation of processing, access, correction, anonymization, portability or deletion of your data, as well as information about data sharing, by emailing [email protected].
6. Security
Hotel Heritage never contacts guests asking for personal data, passwords, verification codes or banking details by phone, WhatsApp, email or social media. If in doubt, use the official channels published on this website.